Shipping charges are based on your postcode location and the item that’s been purchased.
Shipping for Coffee Beans and Accessories will take between 2 to 5 business days after payment is received, shipping for Coffee Machinery will take between 7 to 14 business days after payment is received unless otherwise arranged.
Domestic warranty – 12 months parts only.
Commercial warranty – 12 months parts only
Ex-demo and reconditioned coffee machinery warranty – 3 months parts only
All commercial and plumbed in machines must be installed by a professional coffee machine technician, if this isn’t done you will void your warranty
We have a Network of service technicians across Australia at your disposal.
Repairs must be conducted by an authorised technician
The technician will assess the item
Manufacturing defect – Warranty is valid
Damage due to improper use – Warranty is not valid
Shipping costs to and from technicians/buyers are not reimbursed
14 Day “Change of Mind” Returns Policy
All returns must be approved by the seller.
Returns must be sent back in original packaging
Full store credit for unused items in sealed original packaging only.
80% store credit for used items in near new condition,3 mths maximum.
Credit at Coffee Beanery discretion for damaged items
Store credit can be used for up to a maximum of 3 mths only.
Shipping costs (both ways) are not reimbursed
Coffee Beanery is not responsible for losses or damages, we strongly advise you insure your shipment
Payments paid are non-refundable unless otherwise agreed to by the seller.
For change of mind, payments can be converted to a store credit
Store credits are valid for 3 months only
Coffee Beanery provides full shipping insurance for items being delivered to buyers.
Damage to items must be reported within 12 hours of receipt